Politique de remboursement

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

the customer is responsible for the cost of returning the merchandise. If the return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

To start a return, you can contact us at support@romerodecor.com

•Damages and issues :

Please inspect your order upon reception and contact us immediately at support@romerodecor.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 •Exchange Policy

We want you to be completely satisfied with your Romero Decor wall art. We accept exchange requests within 14 days of delivery.

To be eligible for an exchange:

• The artwork must be unused, undamaged, and in its original condition.
• It must be returned in its original protective packaging.
• Proof of purchase is required.

Customers are responsible for all shipping costs associated with an exchange, unless the item arrived damaged, defective, or incorrect.

•Refund Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days.