Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, unworn, with its tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Customers are responsible for return shipping costs. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within the following days.

To request a return, please contact us at support@romerodecor.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at support@romerodecor.com if your item is defective, damaged, or if you received the wrong item, so we can evaluate the situation and find an appropriate solution.

Exchange Policy

We want you to be completely satisfied with your Romero Decor wall art. We accept exchange requests within 14 days of delivery.

To be eligible for an exchange, the artwork must be unused, undamaged, and in its original condition. It must be returned in its original protective packaging, and proof of purchase is required.

Customers are responsible for all shipping costs associated with an exchange, unless the item was delivered damaged, defective, or incorrect.

Refund Processing

Once we have received and inspected your returned item, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method within 5 to 10 business days.